03/25/2026
Edit from original post this morning
We don’t usually take to social media to air grievances, but something happened that we feel needs to be addressed. We know mistakes happen—orders can be incorrect, food may not come out as intended, or service may fall short. We strive to do a good job, and we truly appreciate customers who reach out to us directly when their expectations aren’t met. Many of you have done that, and we’re grateful for the chance to make things right.
There is a right way and a wrong way to handle frustration. On Saturday in the later afternoon, three gentlemen were seated together at the bar. There appeared to be some miscommunication regarding how their tab was being split. Whether that came down to a lapse in service or a lack of clarity, we’ll own our part in it. However, as they were leaving, one guy directed a deeply offensive misogynistic slur at our bartender—a 24-year-old woman—within earshot of other mostly female guests.
Shortly after, an online review was posted calling out the bartender. The review was not posted by the individual who used the slur, but rather another member of the group of guys. The individual who did use the slur, we know his identity, but we will not be sharing it. Our goal is not to encourage online harassment or retaliation. The hope is this serves as a reminder to him and future customers: no matter how dissatisfied you may be with service or food, there is never an excuse to use hateful, degrading language toward someone. We can accept criticism. We can learn from mistakes. We will wear the online review like a badge of honor. What we will not accept is disrespect to our staff. Not in front of our team, not in front of other guests, and certainly not in a space where families and children are present in our dining room.
To the individual responsible: you are no longer welcome at Interstate Drafthouse. If you would like to take accountability and offer a sincere apology to our bartender, reach out to us privately, we are open to that conversation.
