09/27/2021
Assistant Managers help oversee in-store operations alongside the General Manager. The Assistant Manager plays a major role in ensuring the store is in exceptional order and that all employees are performing duties properly and efficiently. Assistant Managers must lead by example and execute systems and procedures with 100% integrity. As an Assistant Manager, your attitude needs to be enthusiastic, friendly, and positive.
KEY RESPONSIBILITIES:
Manages a staff of approximately 10-20 employees. Assigns, oversees, and evaluates work.
Recommends promotion, transfer, or termination of employees based on performance.
Builds strong teams and identifies staffing opportunities.
Responsible for recruiting, selecting, developing, and placement of all inshop, delivery drivers, and shift leaders.
Provides on-the-job training for new employees.
Delegates and is responsible for the ordering, receipt, storage, and issuing of all food, equipment, cleaning, and paper supplies for the unit to ensure a minimum loss from waste or theft.
Completes projections in order to forecast sales, food prep, and labor.
Supervises food preparation and service operations while on duty.
Assists inshoppers in greeting customers, taking orders, using the cash register, assembling orders, and checking for accuracy.
Fosters positive energy in stores with team to achieve results in regards to increased traffic and average ticket, sales growth, and increased profits.
Ensure that every customer receives world-class customer service.
Route deliveries and drivers to maximize delivery business and speed.
Ensures opening and closing procedures are completed.
Executes systems and procedures with 100% integrity and completeness.
Completes daily and weekly paperwork.
Responsible for 100% of the cash drawers at all times during the shift.
Audits previous shifts systems and procedures with 100% integrity and completeness.
Completes preventive maintenance and upkeep on stores equipment and supplies.
Completes annual performance reviews for all store team members.
Performs other related duties as required.
QUALIFICATIONS/SKILLS:
Must be able to read and write and communicate in English.
Position requires bending, reaching, stooping, climbing, repetitive motions, cognitive skills, and standing and moving about the unit the entire workday.
Must be able to lift 50 pounds.
Must be at least 18 years of age, have a valid driver's license, reliable transportation, current automobile insurance, and a clean driving record.
Must have the stamina to work a minimum of 50-55 hours a week.
Willing to work holidays and weekends, as business dictates.
Ability to establish priorities, work independently, and proceed with objectives with minimal supervision.
Ability to handle and resolve customer complaints and issues.
Ability to handle and resolve employee issues.
Skills to use a personal computer with various software packages (Word/Excel).
Ability to handle stress and high-volume operations.
EDUCATION AND/OR EXPERIENCE:
High school diploma
Each Jimmy John's is independently owned and operated under a franchise agreement with Jimmy John's Franchisor SPV, LLC, franchisor of the JIMMY JOHN'S system. Any questions regarding employment must be directed to the franchise owner/operator. Jimmy John's Franchisor SPV, LLC does not have access to franchisees' employment records or specific rules for employment as defined by the franchisees.
