30/09/2026
A heads up to fellow small businesses in Somerset West.
We recently received a suspicious proof of payment for a catering order and thought the experience was worth sharing.
The document had several inconsistencies, including a spelling mistake, and had not been sent directly from the bank. We also checked the PDF’s metadata, which indicated that it had been created using Microsoft Word. That raised another question about a document presented as a bank generated payment confirmation.
When we asked for confirmation to be sent through the bank, the person refused, saying it would be difficult. When we questioned the inconsistencies, they replied “ok” and blocked us.
We held the order while the payment remained unverified. Their response gave us further reason to be concerned.
We are concerned that they may try the same thing with other businesses, which is why we wanted to share a heads up with Somerset West and the wider Helderberg.
For a small business, an order means ingredients, stock, preparation and staff time. Losing those costs to a potentially false payment can hurt.
A few things to look out for:
• Spelling mistakes, unusual formatting or incorrect details on a proof of payment.
• Reluctance to provide payment confirmation through the bank.
• Pressure to prepare or release an order before payment can be verified.
• Evasive answers, or contact suddenly ending when you ask reasonable questions.
• Inconsistent PDF metadata. Check the document properties in a PDF reader or use a trusted metadata tool. Software such as Microsoft Word appearing as the creator of a supposedly bank generated document is worth questioning.
Metadata can provide clues, but it cannot prove that a payment is genuine or false. Missing metadata does not establish authenticity either.
A professional looking PDF is still just a document. Check your own account and, if anything seems wrong, verify the payment independently using official bank contact details.
Asking for confirmation is a normal part of doing business. You have every right to protect the time, money and effort that goes into an order.
Please share this with another local business owner. Looking out for each other could save someone a costly experience.