27/10/2016
An owner in an Independant Restaurant must be present to legitimise a complaint. Some complaints are legitimate ,others not. Some customers could abuse the system &take advantage to show off or just complain to get something for free. Quite often
For the waiters & managers the customer is always right.
A Restaurant that stands the Test of time is Owner Run.
The owner/manager has the right to veto in the best interest of the continuity of business. "Spiro Titan"