10/12/2026
Hey all, I’m doing a follow up on the post from last night because I’ve had to delete several comments.
I REALLY wish I wouldn’t have included the line about the locksmith in the post because everything is taken out of context. I know the post got a lot of traction and people who haven’t been inside of Roscoe’s saw it. A lot of people made (good faith) comments like “Oh, you need a key on standby for emergencies.” These are not bathroom doors you have keys for as they are standard ADA compliant up-to-code bathroom door handles that can be unlocked pretty easily with a tool. These are NOT like doors to enter the building from the outside world.
I understand some restaurants with buildings that were built prior to 1990 might have locks and that would DEFINITELY be good advice for those restaurants, but we are good here. We’ve unlocked them ourselves several times before over the years. It was just one of those things where it was like “Ugh do we need to call a locksmith?”
Right then and there, the Mayor of Corwin overheard and offered to open the locked door for us. Had he not been here, the answer would have been “No, I’ll open it here one second.” But he was super eager to help. It's a VERY good thing that Mayor heard this and offered to open it - because he used to be an army medic. He helped the girl on the ground while the EMTs were on their way. The silly comment someone made about asking for a locksmith turned out to be a blessing in disguise.
We’ve been in business for 6.5 years. The default assumption everyone has when the bathroom door is locked because someone popped the pin on accident and locked the bathroom door from the outside as that has happened plenty of times before. We were always able to open it almost instantly.
If you're in the restaurant business, there are things you see on a regular basis - as well as things that you never encounter. We’ve never encountered a situation where someone was passed out on the bathroom floor. (Again, she NOT served any alcohol at Coletranes I don’t want anyone to get the wrong idea. She came in, her friend ordered food, she went to the bathroom and never came out.)
Now, this assumption made absolutely no difference with regards to the incident last night as the lock was opened as soon we realized nobody in the bathroom. Yes, we actually want our bathrooms open for customers here! But I could see a scenario at another restaurant where an assistant manager sees a bathroom door locked at night and is like “Ugh I don’t want to get the tool. I’ll just have the GM do it in the morning.” Please, if you work at or run a restaurant bring this up in training.
Don’t automatically assume that someone just popped the lock on the way out on accident. Even if you’ve been working there for a while and have seen it happens 50 times, the 51st time you unlock the door it might be due to someone passed out in there.
Lastly and most importantly and more importantly, regarding the comments that have been deleted. It is NOT necessary for people to publicly speculate what caused this. “Oh, I bet it was X that caused this.” You didn’t witness this. You were not there. For all we know, this girl hadn’t eaten food all day, came here to eat after attending one of the events that was hosted, went to the bathroom before her food arrived, and passed out before she could eat. I have no idea. Please do not put someone on blast this way. Seriously, what are you hoping to accomplish like this? You can have thoughts, you can discuss it in person, but you don’t need to publicly speculate.
This girl did have a friend with her who would have alerted them after enough time had passed, but a lot of people go to restaurants alone. A few people asked where her friend was/why he didn’t say anything. I’m not 100% sure of the timeline. He did come back up front to check on her after 911 was called- and I’m pretty sure it was before the EMTs arrived- but he definitely went up to check on her. I don’t know what was going on in his head. He didn’t purchase alcohol at Coletranes either he just got two waters one for him one for her- but maybe he didn’t want to feel like he was bothering her.
Regardless, someone being passed out due a medical emergency is a bit scary. Everyone in the store is SUPER grateful for the Mayor of Corwin who served in the army as a medic, the 9-1-1 dispatcher, as well as the EMTs at Wayne Township.
It's crazy. We just took them pizzas last week. Figured that they would have a stressful weekend dealing with more emergencies as hundreds of thousands of people came to the area for the Sauerkraut Festival and we just wanted to give them some pizzas as an appreciation for them but never thought they would be dispatched here.
This will hopefully be the final post on this matter. Other than that, it was a great weekend here. A few customers made their yearly trip here and it was insanely busy here. So many new customers as well. I think I'm gonna take the rest of the day off Facebook and relax until we re-open Wednesday at 4PM.
