Customer Service and Beyond

07/29/2026

Haha. A great Chick-fil-A story from the boss!

https://www.facebook.com/share/r/1BXzs7MCiq/?mibextid=wwXIfr

04/17/2026

I love this concept. People remember how you make them feel - not how much you charge.

07/17/2025

We all have the power to be kind.

The Edwardsville community is praising the store manager of Jerry's Tire Sales, Chris Gerstenecker, for his extraordinary customer service. Here's what one woman said about her experience: https://www.ksdk.com/article/life/heartwarming/edwardsville-auto-shop-kindness/63-e3b055e1-7fc0-4845-ad1e-4d4ad099e4ec?utm_medium=social&utm_source=facebook_KSDK_News

07/07/2025

I love when people call me with exceptional customer service stories. A shout out to Jamie at the Burger King in Troy. She went above and beyond to create a wonderful customer service experience. Give a shout out to Jamie if you know her!

Do you have an exceptional customer service story? Feel free to share with me at [email protected].

10/21/2024

This is a great event and open to everyone - you do NOT need to be a Troy resident!

CJD E-cycling - see sheet below for items that are accepted and not accepted. (Note: Ignore the no shredding - we have shredding that day from The Shred Truck.) All items are free to e-cycle except a slight charge for tvs and monitors (charges very but we ask that you bring cash - usually around $20-$35, depending on the size of the item).

The Shred Truck - unlimited shredding (no charge).

Troy Lions Club - accepting old prescription glasses, old hearing aids and old prescriptions. The Troy Lions will also be accepting monetary donations for the Troy Lions Club at the exit.

Some tips:
Leave your items in your car as we have volunteers to remove your items for you.

Share this post so your friends and family can join us.

The busiest time is 9:00 a.m. If you would prefer not to wait in line, we would suggest 10:00 a.m. or later.

Volunteers from Triad High School will be on hand to assist with unloading your items and also guiding you through the parking lot. They will be wearing orange vests and holding flags Please thank them for their time when you see them.

Please be patient if you must wait. We promise we have this event down to a science and will get you through as soon as we can.

This event is made possible through the generosity of the City of Troy tourism funds.

Questions:
You can post a question in this post or give us a call at 618-667-8769.

10/21/2024

The 2024 "Be The Change" Women's Conference is packed full of speakers, breakout sessions, panels, networking and so much more. You can learn more about the event from the flyer posted below. The link will take you to registration.

https://troymaryvillecocil.chambermaster.com/eventregistration/register/7736

10/16/2024

The "Be The Change" Women's Conference is scheduled for Wednesday, November 6. The event will be held at The Outlet Event Center at Edison's Entertainment Complex. This event is open to the public.

Below you will find more detailed information for the event:

Be The Change – Transforming Generations
November 6, 2024

7:30 a.m. – 8:30 a.m. Registration/light breakfast
3:30 p.m. Event concludes

Panel topics:
• “Bridging Generations”
• “Successful Women in a Male Dominated Industry”

Stage/breakout topics:
• “Breaking Imposter Syndrome”
• “Step Into Your Domme Power”
• “Why Are Women Perceived Bossy Instead of Decisive”
• “AI – It’s A Tool – Use It As Such
• “30 Various Tips in 30 Minutes”

Food/drink:
• Breakfast
• Lunch
• Snack bar
• Happy Hour

Discussion stations:
• Setting attainable goals
• Leading with confidence
• Advocating for yourself in the workplace
• Tips for professional networking
• Being an excellent podcast guest
• Balancing life and business in the workplace
• Managing generational teams
• Taking control of your finances
• Navigating workplace conflict
• Working moms – sharing ideas

Speakers:
• Beth Newcom (1st MidAmerica Credit Union)
• Carol Sparks (Beckemeier LeMoine Law)
• Jeff Koziatek (Core Authenticity)
• Jennie Bellinger (Badass Direct Sales Mastery)
• Joe Harris (Sales Mastery)
• Linda Manley (Edward Jones)
• Lisa Phillipson (Hospice of Southern Illinois)
• Megan Martin (Conquer Consulting)
• Michell Stockmann (TechKnow Solutions)
• Tracy Bianco (Tracy Bianco Coaching and Consulting)
• Wendy Symer (WLS Consulting)

If you have questions or would like to get registered, call the Troy/Maryville/St. Jacob/Marine Chamber of Commerce at 618-667-8769 or e-mail [email protected].

10/10/2024

Road tripping with mom tonight. I am keynoting with ‘Change Your Attitude, Change Your Underwear’ for the Monticello Chamber of Commerce this evening for their Annual Dinner!

Listened to our buddy, Keith Morrison, Dateline NBC (Murder i. apt. 12) all of the way here. Mom’s new car has SO many options. Maybe some classics on the way home!

Hope you have a wonderful evening. Be sure to do something you enjoy!