12/08/2025
GIFT-CARD ANNOUNCEMENT!
We thank you for your patience as our abrupt closure so close to the holidays left us with more than just gift cards to worry about. We understand there are some concerns about the timeliness this is being completed in, and we understand. We felt it would be unfair to begin this complex process without having a set and organized system, so no customer falls through the cracks. Within the next few days our website will be updated with a complete questionnaire on all of the information we need to process your refund. A link will be posted for that the second it is up and running. In the meantime:
We unfortunately were unable to keep our previous phone number since we left The Brick Hotel. No Rocco’s personnel are reachable at that location. You can still reach us on email at [email protected]
If you do not wish to wait for the questionnaire to be posted, send an email to us containing:
-Your Name and Phone Number
-Gift Card Number on back of card
-Date purchased if available
-Mailing Address to receive refund check
We are here. We hear you. We are not going anywhere. We love you. But we are also only two humans behind this, doing our best to serve you. Your compassion and grace is all we ask for.
