10/15/2026
Air India collapsed a 14-day refund process into four hours. Not with a faster support team, and not with a chatbot. With an AI agent that replaced the approval bureaucracy behind the scenes, coordinating validations and handoffs without anyone waiting on anyone else.
The move most businesses are still missing: there's a difference between an AI that answers questions and an AI that completes a process. One tells your customer it'll take 14 days. The other actually finishes it in four hours.
What's the process in your business that touches the most hands before a customer sees a result?
https://wiserootsllc.com/blog/air-india-agentforce-refund-processing-ai-agents