10/01/2026
Hey guys.
We’ve seen the video. We’ve seen the posts and the comments. And we wanted to take a moment to say something ourselves.
Did he catch us on a bad day? Yes. In fact, probably the hardest day we’ve had in more than a year.
We were incredibly understaffed. Our two servers had been hustling since 7am, our kitchen staff was jumping out front whenever they could to help clear tables, and our team was doing everything they could to rally together and get through a very difficult shift.
We are incredibly proud of them for that.
But we also want to say this: his experience was his experience, and it was a bad one. That is valid.
Unfortunately, we weren’t given the opportunity that day to speak with him, address his concerns, or try to make things right before he left. And we really wish we had been.
We have always wanted to be a place where people feel welcome, enjoy a good meal, and leave happy they came. We’re human. We’re going to have hard days. We’re going to make mistakes. But we will always want the opportunity to hear you, fix what we can, and do better when we need to.
And then there’s what happened afterward.
The amount of love and support you all have shown us over the last 24 hours has honestly overwhelmed us. You showed up. You shared your own experiences. You told your stories. You reminded our team that one difficult day does not define the work they put in every single day.
Thank you. Truly. It has meant more to us than you know.
We’re going to do what we’ve always done: take what we can learn from, keep improving, keep showing up, and keep feeding this community we love so much.
We have a BIG weekend ahead of us. Friday night dinner service followed by a full day of joining in the Oktoberfest fun on Saturday.
So, onward and upward.
We hope to see you this weekend🥞
