SOCIAL MEDIA POLICY:
Your interaction with this page is intended to be productive and beneficial to all core customers. We reserve the right to remove users and/or comments that are deemed offensive, abusive, or against Company standards—at the discretion of our team. Each user can give specific feedback on a product or service experience by emailing [email protected] or feedback at papanos.com
and we'll reply with a resolution. DELIVERY POLICY:
Exceptional service with fresh, handcrafted flavors are our top priorities! Whether you choose to carry out, dine in, or have it delivered, your experience should exceed expectations each time! Delivery service is available within approximately a seven mile radius of our store Kingsley, with a $3.50 fee applied. There may be specific meeting points for customers that are out of range and that will be communicated at the time of order. Our delivery fee covers the cost of our insurance and a gas reimbursement for our drivers. (Gratuity should be added to the delivery total.) Delivery orders must have a sub-total of $15 or more (not including fee). We reserve the right to restrict or refuse deliveries based on 1) weather conditions 2) distance 3) inaccurate information given or 4) high business volumes. If we feel inclement weather has a high probability to affect 1) the safety of our staff and 2) the service to our customers, we will only deliver at the discretion of management. This would generally happen if a weather watch or warning is issued. Customers will be given an approximate wait time for delivery. We try to be as accurate as possible; however, conditions beyond our control could speed up or delay orders. We make every attempt to deliver a hot, fresh product to you on time. Thanks for your loyalty and for being the best part of Kingsley!
