05/10/2026
Apologies to Ironwood - Mother’s Day is a wonderful day to celebrate one of the most cherished people in our lives, and we were excited to be a part of that with you.
Unfortunately, things didn't go to plan in our Ironwood location this morning. We ended up short-staffed and had individuals from other shops helping to cover (which we are super thankful for their flexibility in supporting), but that left a tough spot for a team not used to working together. We also saw a significant surge in traffic, much greater than we were planning for. When all that gets mixed together, it is a recipe for long wait times, a greater chance of incorrect orders, and, in that confusion, we discovered that the bouquets of flowers were not being handed out with the flower promotion today. We are not blaming the team; as leaders, we didn't plan and communicate effectively in this instance, and the team was therefore in an impossible situation. They tried to do their best.
On the positive side, more staff are now at the shop, and the promotion has been clarified with the team, so the flowers are being handed out in accordance with the promotion.
That said, we know this was a frustrating experience for many of you in Ironwood this morning, and we are deeply sorry. It is not at all the start to the day we were hoping to help celebrate moms with!
With that in mind, while we know we can't change what has already happened, we do want to express our apologies and appreciation to all who were impacted. If you had a poor experience this morning (May 10) in Ironwood or didn't receive flowers when you should have, please stop by the Ironwood location this week and let us know; we will gladly make you a free drink.
Once again, we appreciate you and hope you have a wonderful Mother's Day.
Chris and Nancy Cheney
Owners - Contrast Coffee Co.
