10/01/2026
We hear you. ❤️
We’ve made a change to our chicken supplier, and we want to sincerely apologize to everyone we’ve let down. We are truly heartbroken that we didn’t deliver the quality and experience you’ve come to expect from us.
But we listened, we took action, and we’re already seeing the difference. 🙌
Two days in with our new supplier, and we’re feeling hopeful again! 🐔🔥
Thank you for your honesty, your patience, and for giving us the chance to make it right. We’re committed to getting back to serving you the way we know we can.
We hear you. We’re listening. And we’re doing better. ❤️
— Baby Back Shak