12/09/2025
🚨 PAYMENT PROCESSING ALERT (DEC 1 &DEC 8) 🚨
To Our Valued Customers:
We are aware that multiple charges from November 6th – December 8th, 2025 may have
appeared on your statement today, Dec 8th or Dec 1st . We apologize for the confusion.
🚫 PLEASE BE ASSURED: YOU ARE NOT DOUBLE-CHARGED.
What Happened: Due to a temporary delay caused by a necessary software update, several of
your past, separate transactions were unable to be processed daily. All outstanding payments
were finalized and processed ALL AT ONCE. Each charge is for a single, valid visit you made
during that period.
➡ IMPORTANT ACTION REQUIRED:
DO NOT dispute the charges with your bank.
Since these are valid transactions that were simply delayed, initiating a bank dispute is
unnecessary and creates delays.
Please email us at [email protected] or call us directly at 727 900 6666 to speak to a
manager if you have any questions or concerns about a specific charge. We can immediately
confirm the details using your original transaction records.
Thank you for your patience and understanding.
Joven’s Management
