05/27/2026
“I think day-to-day ex*****on from back to the front of the house has to have this symbiotic relationship that when people come in the door, they feel welcomed and when people [leave], they feel like they were treated with respect and, ultimately, they felt great in that establishment.”
When spoke about customer loyalty on ‘s Cuttin’ Thru podcast, he wasn’t only talking about hospitality, he was also speaking about the soul of a kitchen. That “feeling” a guest has at their table is a direct result of the discipline they may never see.
Amazing experiences aren’t an accident, they’re a reflection of our grit, care, and passion.
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