09/30/2026
🍌 WE’RE LOOKING FOR A CUSTOMER! 🍌
Are you the gentleman, or do you know the gentleman, who came into Catawba Creamery yesterday around 7:00 PM and ordered a banana split?
We’re reaching out because we want to make things right. ❤️
We take tremendous pride in not only our customer service, but also the quality of the products we serve. When this gentleman received his banana split, something was not right with the bananas. He even asked our employee if she knew what brand of bananas we use. He was clearly not happy with the product, but I want to emphasize that he was extremely kind and respectful. He simply told our employee to have a good day, left the banana split on the counter, and went on his way.
As the owners, this has been on our minds because we value quality over quantity, and we truly care about every customer who walks through our doors. We would love the opportunity to contact him, apologize that his experience did not meet our standards, and either offer him something else in its place or provide him with a full refund.
We do have a picture of him from our camera system, but out of respect for his privacy, we will NOT be posting it.
If this were you, or if you know this gentleman, please have him contact me at 828-238-4598 and ask to speak with Kristin.
We truly appreciate your help in finding him! ❤️🍦
At Catawba Creamery, we believe every customer deserves great service and a product we can be proud to serve. And….when this isn’t the case, we own it and make it right!