When you put the client first, there's so much more than a grocery list that needs to be completed. Monica and Aja are two sisters who decided to take matters into their own hands. They had both worked for a grocery shopping service app and realized that there was something missing. There was a HUGE disconnect. The both of them have a ton of experience in customer service. Monica had a ten year fa
shion retail career where she learned a great deal of what customer service REALLY is. Aja began in retail and then transitioned into the culinary arts. Taking all of that experience and great attention to detail, these ladies realized that they couldn't give the type of service that they truly wanted to working for this particular grocery shopping service company. Customers had needs that could not be fulfilled because of the limits within the company. What if they could offer a service that does MORE than just shop a grocery list and deliver? What if the customer didn't have to wait on hold to speak to customer service to fix an issue? Or what if they work for a customer who only wanted to work with them? Having a different person show up to your home to deliver groceries every time can get a bit unnerving especially when some shoppers weren't as thorough as others. The guarantee of "above and beyond" service just was not there. The two of them would often discuss the needs their customers expressed to them and also realized that customers had the same grievances. That's when Groc3ry Guru was born! In a nutshell, Groc3ry Guru is what you wish your current grocery shopping service app is!
