02/03/2026
Hi everyone, Reuben here. No video for a while as I’ve been swamped. I truly appreciate all the support.
To those that have came down to support, left me constructive feedback or compliments about the food and enjoyed the fare, thank you. For supporting, for coming down from all over SG, and for spending your hard-earned money to purchase my food. I am happy and glad that you enjoyed it.
To those that left unsatisfied, unhappy, or angry. I apologise if the food was unsatisfactory, not up to standard, especially if any pastas did not hit the mark, as I was the one that cooked it. I will continue to work on improving, or maintaining the quality, and am actively working on it every day that I’m at Reverie. If you would like to give me another chance, please reach out to me and let me know what you had and issues there were, and I will be happy to provide you a replacement on your next visit.
To those that cannot wait, I will not apologise though. I am actively trying my best each day. But I am human. And waiting times are unavoidable, especially when there is a big crowd, during peak hours, and especially if you came from an article. There is a limit to how fast I can move, and we explicitly inform customers of waiting times that are usually from 30 minutes to 1 hour, or more if necessary. There have been days where we start service and immediately have 10 tables of 3-4 pax, and there is no probable way for me to dish out 40 plates of pasta immediately.
I take responsibility for bad food, bad quality.
But if you cannot wait, please, do not come at this point in time. I would rather not have to rush food out at subpar quality anymore.
With all these changes, I hope that the food and overall experience at Reverie will improve next week. Thank you all so far for all the encouragement, especially those that have personally came forward to talk to me. 🙏🏻
- Reuben