27/12/2025
Hello,
First of all, we would like to sincerely apologize for not being able to provide you with a satisfactory service despite you taking the time to visit our cafe.
We deeply regret that, during our operations on that day, order guidance and queue management were not handled smoothly, which caused you inconvenience and confusion. In particular, we are truly sorry that clear information regarding order availability and waiting time was not properly communicated. Despite your patience and long wait, we failed to meet your expectations, and this is entirely our responsibility.
We are taking this incident as an opportunity to thoroughly review our overall operations.
Moving forward, we will improve our ordering system and on-site communication, and strengthen staff training to ensure faster and more accurate service. We sincerely appreciate you for sharing your valuable feedback, and once again, we apologize for the inconvenience caused. We will strive to earn back your trust by showing a better and more reliable service in the future.
Thank you
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