To ensure the quality of our services for a stress-free, and enjoyable day spa experience for all our patrons, we adhere to The Gaia Day Spa Company Policies:
Booking Policy:
All services must be scheduled and booked in advance through our booking avenues (text or call mobile no. , WhatsApp, Viber, FB messenger, and IG account) all managed by our spa manager Ms. We require a deposit to secure al
l bookings, which is non-refundable in the event of cancellation. In the event of late cancellation, we reserve the right to charge the full amount of the service. Arrival Time:
Please arrive 20 minutes before your booked appointment to give way for preparations. Arriving late may mean cancellation of booking, and forfeiture of deposit. Payment:
We accept payment via online payment platforms - GCash, or online bank transfer. Payment is due in full at the time of booking. We reserve the right to charge a late payment fee for unpaid balances. Health and Safety:
We adhere to all health and safety guidelines and protocols in our service delivery. Please inform us of any medical conditions, allergies, or other relevant information before your appointment. Cancellation and Rescheduling:
In the event that you need to cancel or reschedule your appointment, please do so at least 4 hours before the scheduled time. A fee may be charged for late cancellations or rescheduling. Feedback and Complaints:
We welcome your feedback and strive to ensure your satisfaction with our services. Please contact us with any complaints or feedback, and we will address your concerns promptly. Confidentiality:
We respect your privacy and will not disclose any personal information without your consent. All client information is kept confidential and secure. Code of Conduct:
Our team is expected to adhere to a professional code of conduct and maintain a respectful and courteous attitude towards clients at all times. Any behavior deemed inappropriate or unprofessional may result in termination of the service. The Management.
