26/09/2026
“MADAM, MY GOODS ARE NOT COMPLETE!” 😭
It was a normal afternoon at Zoe Food Hub when the phone rang.
“Hello, good afternoon.”
“Good afternoon.”
Then she said the sentence that immediately changed the atmosphere:
“Madam, the goods you delivered to me are not complete.” 😭
Everybody in the shop went quiet.
“Not complete? What is missing?”
She started calling out the items one after another.
“Madam, I ordered rice, beans, oats, garri, semovita… I can't find everything I paid for.”
At that point, we started checking the order list.
Rice ✅
Beans ✅
Oats ✅
Garri ✅
Semovita ✅
Everything on our list was ticked.
But the customer was still insisting:
“I know what I ordered. Something is missing!”
Now the delivery person was called.
“Please, where did you keep the customer's goods?”
“I delivered everything they gave me, ma.”
Hmmmm. 😭
We started checking the packing area again.
One bag after another.
Then suddenly…
“WAIT! HOLD ON!” 😭😭
We found one extra package sitting separately.
It was one of the customer's items.
Apparently, it had been packed but was accidentally left behind when the other bags were taken out for delivery. 😭
The customer laughed.
We laughed.
Even the delivery person was relieved. 😂
And that day, we learnt one thing:
No matter how busy we are, every order must be checked properly before it leaves Zoe Food Hub. ❤️
Because when you pay for your goods, you deserve to receive exactly what you ordered.
Thank you to all our customers for trusting us. 💚
Zoe Food Hub — quality, affordable foodstuff you can count on.
