14/04/2026
We would like to take a moment to sincerely thank you for your continued support and patience over the past few days.
During this period, we experienced an unusually high volume of requests, which some how resulted in a hectic and, at times, chaotic service environment. We deeply sorry for any inconvenience, delays, or frustration this may have caused you. This is not the level of service we strive to provide, and we take full responsibility for the experience.
At the same time, we are incredibly grateful for your understanding and support throughout this challenging period. Your patience has meant a great deal to our team as we worked diligently to address every concern and imporve our operations.
We will actively reviewing our processes and strengthening our systems to prevent similar situations in the future. Our commitment remains to deliver a cozy, efficient, and reliable experience for all of you.
Thank you once again for your trust and continued support.