10/09/2026
Every business has one person who quietly knows everything. This is ours.
Introducing our Operations Manager, Nickie Connolly!
It's over 8 years since Nickie joined the Urbanity team and she's the reason the show goes on - every single day. She's our MVP 👑
Nickie grew up in a hospitality family in Dublin. Real hospitality. The kind where the trade is in your blood before you're old enough to know any different.
25+ years in the industry later, she's seen it all. Boom times. Recessions. Global shutdowns. Staff shortages. Supplier chaos.
She's still here. Still steady. Still the calmest person in the room when everything's on fire.
If you've ever eaten here, chances are Nickie made it happen even if you never saw her.
She's the one who:
- Sorted the delivery that didn't show up
- Trained the new hire who's now your favourite
- Knew exactly which supplier to call at 7am
- Remembered your allergy from three visits ago
- Kept the whole thing running when our small business had a hundred things go wrong at once!
That's the reality of running an independent restaurant. It's not glamorous. It's logistics, people, and problem-solving - nonstop.
She's not just "operations." She's the institutional memory of this business. She's the calm in the chaos. She's the reason new staff feel supported, not thrown in the deep end.
Outside of work, she's still ALL hospitality. Cocktails. Travel. Great food. Seasonal ingredients. AMAZING dinner parties. The kind of person who eats out and still notices the little details - the ones most people miss.
That eye for detail is exactly what makes her so good at her job.
That’s the reality about small, owner-operated hospitality businesses. They don't run on one person's talent. They run on people like Nickie - who show up, day after day, year after year, and quietly hold everything together.
8+ years. 25+ years in the trade. Countless questions answered. Immeasurable impact.
Thank you, Nickie. 🙏 ❤️
