28/10/2026
Hi everyone ❤️
We’ve noticed a few comments from people who were turned away during the power cut, despite us being advertised as a community hub, and we wanted to take a moment to explain what happened.
Unfortunately, we were given just 20 minutes’ notice. Our local wholesalers were closed, and we simply didn’t have the time to gather any additional staff before opening our doors.
We also weren’t made aware of the true scale of the power outage. Naively, we believed it might only affect a couple of properties within our postcode…little did we know it was actually several thousand!🫣
Throughout the day, we repeatedly tried to contact Electricity North West for further guidance, but their phone lines were so busy that we couldn’t get through. With only 80 seats available in our pub, the sheer number of people needing help quickly became far greater than we had anticipated.
We’ve acted as a community hub on several occasions before, but we’ve never experienced an influx of people on this scale.
Although we’re incredibly grateful to have been in a position to help our local community, we also felt awful knowing that we couldn’t accommodate absolutely everyone who needed us. We also ran out of food, which unfortunately meant we couldn’t continue serving everyone who came through our doors.
We’d like to sincerely apologise for any contradictory information people received, which unfortunately resulted in a small number of people being turned away. This was never what we wanted, and we’re genuinely sorry to anyone who was affected.
We also want to say that we admire Electricity North West for organising so many community hubs and coordinating support across the affected areas. We appreciate the scale of the response required and the work involved in helping so many people.
We also want to say a huge thank you to everyone who waited patiently, including those who waited over 45 minutes for food at certain points. Your patience, kindness and understanding meant so much to us. ❤️
We’re only a small pub with a small team, and they worked incredibly hard throughout the day. It’s not often….actually, never on a Sunday, that we serve over 400 people. They absolutely did us proud, and I couldn’t be more grateful for every single one of them. They’re more than just a team to us; they’re family.
We’re proud to be part of such a wonderful community, and despite the challenges, we’re just glad we could open our doors and help as many people as we did.
Thank you for your patience, your kindness and for supporting our little pub❤️
Much love, Jess & Jon X