20/08/2023
Good afternoon! I’m very sorry to show this up to all of dear The wheatsheaf customers! I am going to tell everyone what happened yesterday evening: Jolly Farmer man came and ordered king prawn balls and egg fried rice, we made them for him, and he left with his takeaway, he called the shop in 20 minutes to say the prawn balls were not right, I was really busy in the kitchen, I told my girl to let him bring food back and get refund, he sent his wife with the the rice container as shown on the picture to our shop, I did not check it, and I told her we need her card to refund her, when the girl opened the container and showed me, there were a little rice left and some balls without prawns, when the lady who is from jolly farmer came back with bank card, I asked her where are the prawns, she said they were ate already, and I told her that I am sorry I can’t do refunds without prawns . And she started screaming to say she will post it on Facebook. I told her “Please! But don’t forget to say the truth!” She did say what happened on her post and hides her name.I had two tables in the shop, the customers who were here totally heard the whole story! All of my staffs and I tried to make the best food and do the best service to our dearest customers, but I wouldn’t say sorry and refund even one penny to this disgusting person. They are not welcome to our shop anymore! Sorry to waste your time to read the story! Have a lovely weekend!