25/10/2026
Island Chef Just Eat Delivery Update!
Yesterday there were roadworks on the tram tracks in Hillsborough, and the bad weather also affected deliveries for some of our Just Eat drivers. We want to make it clear that Just Eat, Uber and Deliveroo delivery times are out of our control. We do make efforts to phone delivery drivers to find out what the delay is and why and inform customers with any updates we have.
We have strong systems in place to ensure the vast majority of orders are prepared on time, hot, and ready in the bag waiting for drivers to collect. We understand it can be frustrating if your meal runs past the scheduled delivery time on Just Eat, but this is something we cannot control once the driver is delayed.
What we don’t appreciate is when a customer phones up to be rude or abusive, or tells us we “don’t know how to run a business” because a Just Eat driver hasn’t arrived for your particular order due to roadworks or bad weather.
We work very hard at Island Chef and pride ourselves on making everyone feel welcome. But what we will not stand for is abuse or bad language. There is no place for this at Island Chef. All of our staff are polite and lovely, and always try their very best to keep the best level of customer service they can,even under challenging or stressful times. So please, please! take your attitude and custom elsewhere if this is how you choose to behave.
Thank you to everyone who continues to support us with patience and positivity. 💚 💛 🖤
