05/05/2026
A big well done to our colleague Charlotte who's been praised for her care and kindness when she heard a customer's diabetes alarm go off alerting them that their blood sugars were low.
Charlotte, who has worked at Asda Portadown for seven years, checked in with the customer, who reassured her he was fine. Aware of the potential risks, she caught up with him again before he left the store, and suggested a bottle of Lucozade, just in case. The customer later returned to the store to thank the team, personally highlighting Charlotte’s kindness, and attentiveness.
Charlotte said: "The alarm was a sound I’m familiar with through a family member.
I just did what anyone would do. I’m glad I could help, even in a small way – it’s moments like these can make a big difference to someone else’s day.”
Store manager Lorraine said: "This is a great example of the care and awareness for our customers we strive for every day at Asda Portadown."