19/10/2026
Important Announcement – XSmash Takeaway
Dear Valued Customers,
It is with a heavy heart that we announce the closure of XSmash Takeaway.
Throughout our journey, we have always tried our best to provide our customers with the highest possible food quality and service. However, we have faced ongoing challenges with staff shortages, which have increasingly affected our ability to maintain the standards we have always aimed to deliver.
Despite our continuous efforts to resolve these issues through staff training, supervision, and improvements to our daily operations, the shortage of staff continued to make it extremely difficult to manage the business effectively. This affected the consistency of our food quality, service, and overall customer experience.
Unfortunately, these challenges also had a significant impact on our sales. As maintaining consistent quality and service became increasingly difficult, our sales were affected, making it harder to sustain the business financially. We made several attempts to overcome these difficulties and turn things around, hoping that the situation would improve. However, despite our best efforts, we were unable to achieve the recovery needed to keep the business running.
This has been an incredibly difficult decision, and it is certainly not one we have taken lightly. We have put considerable effort into trying to resolve these problems because we genuinely wanted to continue serving our customers and providing the quality they deserve. Sadly, the ongoing staff shortages and their impact on our operations and sales have made it no longer viable for us to continue.
We sincerely apologise to any customers whose experience may not have met their expectations. We have always valued your trust and support, and we are truly sorry that we have been unable to maintain the standards we set for ourselves.
Although we are closing our doors for now, this may not necessarily be the end of XSmash Takeaway. If circumstances improve in the future and we are in a position to provide the quality and service our customers deserve, we would love the opportunity to return. While we cannot make any promises at this stage, we sincerely hope that our journey may continue one day.
Finally, we would like to express our heartfelt gratitude to every customer who ordered from us, supported our business, recommended us to others, and became part of the XSmash Takeaway journey. Your loyalty and support have meant a great deal to us, and we are genuinely grateful for every opportunity we had to serve you.
Thank you for being part of our journey, for your understanding, and for supporting us through the good times and the difficult ones. We hope our paths may cross again in the future.
With sincere appreciation,
The XSmash Takeaway Team
