25/09/2026
“In my culture, communication can be more direct than in British culture. I've learned the importance of using gentle and respectful language to help avoid misunderstandings.”
— Ismail, Real Hope graduate
🌍 To date, Real Hope has trained up baristas from 25 different nations!
As part of helping our trainees become work-ready, we support them in understanding the norms and expectations of UK workplace culture — and how these may differ from their previous experiences.
Understanding cultural differences can make a real difference to communication, confidence and building positive relationships at work. 🤝
Ismail is already putting these skills into practice in his new role at Leeds' amazing new brunch cafe, Bruncho!