28/09/2026
This is heart broken
💔Recently, we have had stolen card details used to purchase food from us more than once in just two days and cost more 35% of the turnover of the same day. We have to bear the loses. Not the bank.
💔We have had food taken from orders before they even reached the customer on uber delivery
💔And we are seeing more fraudulent claims made through UBER order. We still pay for the costs and commissions to uber on those claims.
😪A small business like us, it is money that comes directly out of our pocket.
Behind every burger is someone working.
Behind every dollar is a bill that needs to be paid.
Our ingredients, gas, electricity, water, wages and operating costs continue to rise, yet we still try our best to keep our prices affordable for our community.
And here is something we really want to say...
❤️ If you are a delivery driver who is genuinely hungry and doesn't have money for food, PLEASE TALK TO US.
You don't need to take food from a customer's. We'll make you a burger.
We would rather feed someone who is struggling than see them go hungry.
😪Increasing customers fraudulent claim >
What is even more difficult is when customers make fraudulent claims through Uber. The payment is deducted from our business while we still have to pay the commission and other costs associated with the order.
As you can see that we have to pay UBER back $18.95 and not receiving any payment at all for the following order. And this is not only one
We are people working extremely hard to keep a small local business alive.
We have people who rely on this business for their livelihood, bills and responsibilities like you too
Every fraudulent claim hurts
❤️ To every honest customer who supports us — THANK YOU.
❤️ To every professional Uber driver who delivers our food properly — THANK YOU.
Your honesty and support mean more to us than you know.
🍔❤️ Boston Burgers Mandurah
