09/06/2025
Often our first task with clients is to find out where things in accessing aged care services have stalled or seem to have ended up in a black hole...
Thats when we help get them back on track to and on their way to receive support.
Here are two cases of the confusion clients found themselves in at the very start of and how we helped:
1️⃣🔸I have already been assessed, and so help is on its way🔸
A client had contacted My Aged Care and answered a series of questions over the phone. He assumed that the call was the assessment, and that service providers would contact him with co-ordinated services ready to go.
➡️This initial phone screening is just to register with My Aged Care. There are a few more steps and some time to go to before services are approved and can commence.
✅We explained the process and aim of the assessment
✅Helped trigger a faster assessment via a GP e-referral
✅Provided My Aged Care with additional information to support the assessment
✅Attended assessment to help convey the specific needs in detail
✅Client was approved for over ten interim codes and a confirmed referral for a clinical assessment for a Home Care/Support At Home Package.
2️⃣🔸I haven't heard back from CHSP service providers, and it's been a year🔸
A lovely lady was asking why the providers she was referred to after her assessment had yet to call back. Unfortunately, nothing had progressed in that year...
➡️ It's important to follow up with My Aged Care, track progress and understand if anything else needs to be done. Even if assessor sends out referrals, these may be rejected if there is no capacity i.e. funding for that provider to deliver services at that time. You then need to call around to other providers to look for capacity. Codes may be approved but there is still research and co-ordination to establish a service.
✅ We clarified the status of the referrals
✅ Requested new codes where required
✅ Researched providers with available capacity
✅ Facilitated the onboarding and signing of service agreements.
These examples highlight the importance of aged care literacy, and the co-ordination that is required, and having a family member and advocate certainly helps.
Older Australians and their families deserve better, and we are here to help get you back on track if needed.
☎️1300 923 201
✉️ [email protected]
