10/09/2026
POV: You are trying to call our kitchen, but our hands are covered in flour, Swiss meringue buttercream, or the steering wheel 🎂👩🍳
A quick, friendly reminder on how to reach our artisan team here in Unley!
If you have tried calling our phone and could not get through, please know we are not ignoring you. Our days are 100% hands-on. Between whipping delicate batches of sponge, handcrafting sugar flowers, steaming velvety coffee for our morning visitors, or carefully navigating Adelaide roads on metro delivery runs, taking phone calls is simply not safe or possible for us.
Because of this, our phone line is not monitored for incoming calls. The best and only way to reach us is by text or email 💬✉️
Planning a celebration and thinking of popping into the store to order?
We strongly advise against walking into the studio to place custom cake orders. When our doors are open, our focus is entirely on serving our lovely walk-in guests with fresh coffee, cupcakes, and treats. Chatting through bespoke design details, portion requirements, and colour palettes takes undivided care and attention—something we cannot give while running between the espresso machine and the decorating bench!
How to plan your bespoke cake with us:
For all custom design requests, please email us directly at [email protected] with:
✨ Event date
✨ Expected guest count or cake size
✨ Reference photos or colour palettes
Once the aprons come off and our daughter is tucked into bed, we sit down at the computer at night with a quiet cup of tea to give every single enquiry the thoughtful planning it deserves.
For our signature collections, transparent pricing, and date availability, you can also browse and order directly anytime at www.phoenixsweets.com.au.
Thank you so much for your patience, support, and understanding as we craft edible art for your most precious milestones 🤍
Phoenix Sweets Adelaide
[email protected]
