Ksenia Ikonnikova_Customer service

Name: Ksenia Ikonnikova_Customer service
Address: UAE, Uae, AE
Telephone: +971504413371

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United Arab Emirates
UAE
Ksenia Ikonnikova_Customer service

I'm sure, hospitality starts from details and any hotel may become perfect place for relax
and work.

• Hotelier, hotel consulting
More than 13 years experience in hotels, starting from position of front office agent to cluster general manager of international brand 3 and 4 stars hotels (franchising, managed) with rooms inventory 400+. Have experience in new hotel openings (brand, local) starting from pre-opening period; rebranding (from local to brand; from brand to local).

• Service expert
I am

an external expert in Swissam (International Institute of the Hospitality Industry and Restaurant Management, accredited by international Management Institute (Lucerne, Switzerland)) in service management.

03/10/2023

**Embracing the Power of AI in the Hospitality Industry**Elevating Guest Experiences **🏨🔌

It's no secret that artificial intelligence (AI) is increasingly becoming a part of our lives reaching into aspects that involve human interaction and service. In the realm of hotels we've witnessed a shift, from providing services to curating unforgettable experiences that guests hold dear and yearn to revisit. On this journey AI emerges as an invaluable companion.

🏨 **From Service to Memorable Moments** Hotels have moved beyond the realm of delivering services. Have started crafting extraordinary moments that leave a lasting impression on their guests hearts and minds. AI plays a role in enhancing every step of this guest experience.

🤖 **AIs Impact on Marketing and Public Relations**The influence of AI in marketing and public relations has been swift and profound. It serves as an assistant by creating content for potential guests utilizing virtual reality (VR) and augmented reality (AR) to offer them a virtual preview of their upcoming stay.

🤖 **Automation Within the Hotel** AI powered chatbots have become tools in automating services within hotels providing recommendations addressing inquiries promptly and ensuring a seamless experience, throughout the guests stay.

🏨 **Streamlining Technical Infrastructure** Another area where AI is making its mark is automating aspects within hotels infrastructure.
For example it has the capability to manage energy usage oversee room facilities and create an environment, for guests highlighting its versatility.

🤯 **The Future of AI** Although there are worries, about AI replacing service we acknowledge that the emotional bond we experience through human interactions is indispensable. AI will persist in supporting and improving service than completely supplanting it in the future.

As we journey into the age of AI-assisted hospitality, let's remember that while technology can elevate our experiences, it's the human touch that truly warms our hearts. 🤗❤️ 🤫PS. This text was prepared by GPT Chat 😉

13/09/2023

👩🏻‍🦳👨‍🦱🌟 Invaluable Charm of Experience: Generations in Hospitality 🏨👴👵

In a world where youth is often considered the measure of success, some countries gracefully recognize the precious resource that is the wisdom and experience of our middle-aged adults and even elder generation. This is especially true in the realm of hospitality, where seasoned front desk agents, waitstaff, and hosts bring an irreplaceable charm and depth.
For me personally, this has always been a topic of debate. I've never been ageist. However, usually hotels prefer to hire people up to 25 years on front desk and restaurants. They are tried hiring other generations for these positions a few times, but it was not successful experiences. Possible reasons - we didn't choose the right candidates; they were not ready for the job responsibilities and it's a cultural peculiarity in our society that expects individuals to achieve certain professional heights and positions by a certain age. But we are definitely missing out on some crucial aspects.
🌟 Experience at the Helm: Middle-aged adults and senior individuals working in service industry do not only bring a wealth of professional expertise, but also a lifetime of lessons. They possess the ability to calmly resolve conflicts and instantly connect with guests on a profound level.
💼 Addressing the Staffing Shortage: In the modern world, where there is a shortage of workers in the hotel and restaurant sectors, they may be the solution we're seeking.
🌐 A Global Perspective: In countries that understand and respect the experience of any generation, including senior, the hospitality industry thrives. These specialists create an atmosphere akin to home, making every guest interaction unique and unforgettable.
🙌 Let's Keep Moving Forward: Let's help spread this important conversation and change perceptions of the middle-aged adults and senior generation in the hospitality industry on the line positions. It's a step toward a more diverse and attentive future. Supporting them in the hospitality sector is not only a tribute to their experience but also an investment in providing the best service to our guests.🌹🤝

06/09/2023

for everyone.

🌟My first bright emotion, being the specialist in Hospitality and managing the hotels, was about out-of-box solutions in hiring the team and cooperating with them.
I always liked challenges and was inspiring the unconventional solutions, like working with multifunctional teams or working on inclusive and accessible environment not only for guests, but for the employees.

💫In my previous hotels there were a lot of accessible rooms. And we often welcomed the special groups. Of course, we had trainings from special organizations that explained us how correctly communicate with such guests. As for employees, unfortunately, I did not realize the idea of implemention the supported employment program. There were too many factors that should be kept in mind starting from updating the operation procedures to adopting the working environment, following local legislation. On my experience there are not so many hotels that are ready to hire such employees and almost all of them with working on back area in cooperation with colleagues only. But if we (hoteliers) make everything for any guest to stay comfortably, may it as well to make such approach to our employees.

⚡Several months ago, I was in . The world has turned upside down for me! There I met employee with disability (his name tag with “sign language” clarified it) on front area. That was fantastic experience! It is incredible that person with disability was working with guests! And no one was feeling confused neither staff, nor guests. Communicating with him I always felt sincere attitude and carefulness from his side. I was delighted by hotel management, who did not misdoubt choosing the candidate and had given him possibility to tried himself in the departments that were connected with guests’ communication! By such examples we are always shown that there is the alternative: being where you are or move ahead and reach to push the envelope. The only what we should remember is Just do it!

31/08/2023

🛎️Hotel solutions that help people to make a right choice

🏨Talking about hospitality, firstly everyone starts thinking about hotels, a magnet for many people. They make check-in and check-out, extend their accommodation. Someone decides to relocate to another place for living.

🌟Very often, people start thinking that hotel choice depends only on rooms rate and availability of necessary room category and willingness to pay for it, hotel brand and its star-rating, guests’ comfort expectation. But is it? Are there any details that are not immediately attention getter, but can say a lot about hotel? Of course, those, who stay very often there, firstly pay much attention on exterior, interior, odor in the public areas, people in the uniforms (vines, creative or with a touch of mothball).

🎁Those guests, who are great hotel lovers (being under necessity or real travel fan), will make another way of choice, focusing on details, that are influence on them: staff hospitality (not only front office agents), cleanliness and cozy of the lobby, rooms’ comfort, quality of sleep (pillows, matrasses). They are not going to stay in new-style hotels with their renew rooms, but - for the key idea “to stay like at home”.

🥂There are also WOW service or WOW effect that make guests addicted, and they want to try it again and again. It depends on the creativity of the hotel team and its readiness to realize any crazy ideas, hotel location and cultural patterns.

👩‍💻As I am in hospitality more than 10 years, there are not a lot of things that can surprise me. But again, there is and I am ready to share with you. And next series of posts will be dedicated to WOW service, untypical decisions in operations and hotels’ live. I will be glad if each post will respond on you and you will share ideas and thoughts. PS. Video - Hotel Babylon

22/08/2023

📎What is Customer service?

This is an integral part of the successful operations of any business.
Usually, at customer service industry just some companies pay attention to develop and train soft skills of their employees, focusing mainly on developing hard skills. But this is a way to road to nowhere. Following Wikipedia, soft skills are also known as power or common skills (critical thinking, problem solving, public speaking, leadership, professional attitude, etc). This is in contrast to hard skills, which are specific to individual professions.

Customer service is often used in industries, professional settings and roles including call centers, retail shops, Horeca (restaurants, bars, cafes), hospitality settings (hotels, resorts, spas, beauty salons), office and healthcare facilities, sales, real estate.

Having a rich experience working in hospitality and passing trainings at business schools of international hotel chains, I would love to share my knowledge with you.

💻I can help you with

📌Elaborating and implementing employee training system in the company.
📌Developing and implementing essential trainings with the market specific for the staff who always communicate with guests.
📌Elaborating a full-fledged service training system, including the specific of your company.
📌Developing Standards and SOPs and effective implementing them.
📌Developing and implementing of an employee motivation and mentoring systems.

🔥Thanks for your reactions, comments and questions.

📲Сontacts for cooperation - by the link in the profile.

16/08/2023

🛎️Customer service in hotels: why it is important and what advantages it brings to guests.

Customer service in hotels is an integral part of the strategy development of any hotel. It helps to solve customer problems and issues, creating a positive impression and improving the overall reputation of the hotel.

❓Do you know that just small percent of guests come to the reception to solve the problems they occurred. It is because the guests don’t want to communicate with staff to avoid misunderstanding, unprofessional staff attitude and negative experience. At the same time employees are also under high pressure, because they don’t know right algorithm to follow.
And the golden key is the constant customer service trainings.

Customer service pros:
🔹High-quality customer service allows guests to feel welcomed and valued.
🔹Increasing efficiency and responsiveness of any guests. Thanks to customer service, guests can make various requests and receive necessary actions quickly and conveniently.
🔹Loyal guests are the fan of the hotels and free wide advertising😉

Customer service contributes to create a unique memorable hotel experience.
Having extensive experience as a hotelier, I would be happy to offer my services:
✅Hotel management consulting to improve service, hotel productivity and as a result increasing hotel revenue.
✅Hotel rebranding (de-flag), new hotel opening consulting to ramp up a process and make a successful and light startup.
✅Customer service (service management) implementation for increasing loyalty guests and percent of loyalty contribution.
📝For more details, please contact me through the link provided in the profile description.

05/08/2023

Hi, everyone! Let's get acquainted! 📝
I’m Ksenia Ikonnikova, customer service expert.
My mission: To make premium service in any property.
About me:
📌I'm hotelier, hotel consulting expert
More than 13 years' experience in hotels, starting from position of front office agent to cluster general manager of international brand 3- and 4-stars hotels (franchising, managed) with rooms inventory 400+.
Have experience in new hotel openings (brand, local) starting from pre-opening period; rebranding (from local to brand; from brand to local).
📌 I'm customer service expert
I am an external expert in Swissam (International Institute of the Hospitality Industry and Restaurant Management, accredited by international Management Institute (Lucerne, Switzerland)) in service management module.

Using my experience, I would like to offer you:
➡Hotel management, customer service, service management, consulting
➡Hotel operation consulting
➡Hotel rebranding, new hotel openings
➡Customer service consulting for cafes, restaurants, salons
📲 I will be grateful for your subscription
For further communication, please contact profile.
Welcome to the world of customer-oriented business!

Address

UAE
Uae

Telephone

+971504413371

Website

https://api.whatsapp.com/message/JX5DL2L5MWDMB1?autoload=1&app_absent=0

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